Returns & Exchanges
At Footpatrol, we want you to be fully satisfied with your purchase, which is why we offer a 28-day return period for all unworn items in their original packaging. Please ensure all tags remain attached and footwear is returned in the original, undamaged shoebox.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging and secure them in a protective outer mailing bag to prevent damage during transit.
Generate Shipping Label
Choose your preferred courier method through the portal to receive a printable shipping label or a digital QR code for paperless drop-off.
Drop Off and Track
Hand over your package at a designated drop-off point and keep your receipt; your refund will be processed within 5-10 working days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing